FAQs

Domestic Admission

1. Should I submit my application directly to IMC?
Yes, If you are applying for an undergraduate program or postgraduate program you can apply directly to us. If you are an international student, you have the choice to apply directly online to IMC or to apply through one of our approved Agents .

2. Am I eligible to apply for FEE-HELP?
Please refer to the link for the eligibility: https://www.studyassist.gov.au/help-loans-and-csps/fee-help

3. I am an Australian, but my previous academic documents were from overseas. Can I waive my English conditions?
Having the appropriate English conditions is one of the key requirements for entry to our programs. If your overseas qualification is not from an English speaking country, you are still required to follow the same conditions outlined in the English proficiency requirement.
To learn more, please follow the link: https://www.imc.edu.au/study/academic-entry-requirements/english-language-requirements/

International Admission

1. My English does not meet the IELTS score. What can I do?
Please visit: https://www.imc.edu.au/study/academic-entry-requirements/english-language-requirements/
If you are still unable to provide evidence of English studies, a placement test is required. We will arrange the booking for you and you will sit the placement test to determine your English ability. You may need to attend the English studies in order to reach the level for the entry requirement.

2. When will I receive my COE?
As long as you meet all the pre-arrival conditions, once the payment outlined in your offer letter is made and the acceptance has been confirmed in the Student Portal, your eCOE will be followed within 48 hours.

3. I am a current student but my visa is going to expire because I failed some subjects that lead me to extend my studies. What can I do?
If your failed academic result is less than 50%, we will issue the extension eCOE after you made the course payment for the following semester. If your failure rate is more than 50%, you will require an interview with our staff member and review your case to extend the eCOE.

4. I am currently holding a Bridging Visa and on the way to getting my student visa granted. Am I allowed to study part-time?
No, You are still required to study full-time as your bridging visa is obligated with your future student visa period. In the meantime, you are also required to have Overseas Student Health Cover (OSHC) for this period too.

5. I am now an Australian Resident, with my residency being granted last week. Please refund the previous fee that I have paid for International fees.
As per our terms and conditions, at the time you applied to your chosen course, you were under International Student status. If your status changed to Domestic Student, your next payment fees will fall under Domestic student status and Domestic Student fees will be applied. For information, please visit: https://www.imc.edu.au//about/policies-and-procedure/

6. Why do you require the Study Gap information? I have provided my qualification that meets your basic requirement of entry to the course.
For international students, we are obliged by ESOS regulations to ensure the GTE (Genuine Temporary Entrant) requirement for all applicants are met. While the time of holding the student visa, if there’s a gap of more than 3 months (except summer holiday) of non-study evidence, we will not be able to determine your GTE even though the academic study meets our entry requirement.

7. My academic qualification from my previous school wasn’t good. I want to transfer to IMC to continue my study. What can I do?
First of all, you are required to complete an application form and send us all the relevant academic documentation. We still will follow the admissions policy per IMC requirements: https://www.imc.edu.au//study/entry-requirements/
We will assess the previous academic result and determine your eligibility to enter our program. You may be required to attend a Study Plan meeting and follow the Support Program as part of the conditions. Please also note that you may require a Release from your previous academic provider to continue the process of the previous study if less than 6 months.

8. Can you issue the confirmation of enrolment letter? I want to send this to Immigration to help my family obtain a tourist visa for their visit.
Please send the request to myrecords@imc.edu.au. We will issue the enrolment letter if you are a current student who is studying full-time with us.

9. As an International student do I need Overseas Health Insurance and where can I pick up my Insurance card?
OSHC is a compulsory requirement for all international students.
The Department of Immigration and Border Protection requires that student visa holders must have Overseas Student Health Cover. IMC students currently have OSHC through BUPA.
It is important for all new students to collect their BUPA healthcare cards at the start of their degree.
If you have lost your Health card you can contact the provider and request a new one at any time.

10. I already have my own Overseas Student Health Cover (OSHC). Do I need to purchase the new OSHC on IMC of my current OSHC?
No, you do not need to purchase a new OSHC, you can extend your current OSHC from your current provider to make sure the extension length covers the new visa end date. You are also welcome to purchase our OSHC (provided by BUPA) to extend your OSHC. Please note that you are required to have the sufficient length of the cover period for the whole visa period.

General Admission Information

1. What do you mean by certified copies of original documents? Can I just send the documents via email?
You can send the documents by email but these documents are required to have a signature by Justice of Peace or a person who is authorised as a witness for statutory declarations under Statuary Declarations Regulations 1993, who has witnessed the original document.
For more information, please visit:
https://www.education.gov.au/guidelines-certification-documents

If you do not have anyone that can sign the document, you can bring the originals to IMC and we can certify the documents.

2. How can I make payment?
For a full-fee paying student, payment details are outlined on the offer letter provided by IMC. If you are a Domestic student and eligible to apply for FEE-HELP, you will be required to fill out the form on site with your passport ready.

3. I need to defer my studies. What is the difference between Deferment of Studies and Leave of Absence? Where can I find the forms?

Deferment of Studies: You haven’t as yet commenced any program but have already accepted the offer (for international students, they should have already received the eCOE)
Leave of Absence: You are a current student, but require an absence for one or two terms of studies.

For both situations, students are still required to provide reasons with supporting documentation. We need to review and approve or reject on a case by case basis. The forms can be found on:
https://www.imc.edu.au/current-students/student-forms

4. When is the last day to submit an application?
Please check our the key dates: https://www.imc.edu.au//study/information-for-students/key-dates/

The enrolment deadline is the last day of enrolment submission. The census date is the date in which enrolled students can make changes to their study program.

5. How can I apply to get my academic transcript?
Please send an email to myrecords@imc.edu.au with your name and student number.
Please note a $15 fee will apply unless you have graduated on the completion of your program. Once it’s done, you will receive an email to collect the original transcript from our reception office.

6. I am unable to attend the graduation ceremony because I will be overseas. Can you please post the certificate to me?
Certainly. You are required to email to myrecords@imc.edu.au and state your overseas address and pay a postal fee. After the information is received and confirmed with our Finance team, we then post the required documents to your designated address. You will receive a tracking number for the express post service.

7. Can I ask my friend to collect the academic transcript or certificate for me?
Yes, but you are required to send us a consent letter to myrecords@imc.edu.au with your signature and provide us with the nominated person’s full details. This nominated person is required to present their identity on the spot when they come and collect your confidential documents.

Enrolment

Your enrolment is your responsibility. You must be correctly enrolled by the enrolment deadline each term.

1.1. How do I enrol in subjects?
You will be using the Student Portal system to enrol in your units every term.
You can log onto the Student Portal via https://student.imc.edu.au/. Please refer to the Enrolment Guide for a step-by-step guide to enrolling.

1.2. What are the Key dates for enrolment?
Enrolment dates for each term vary depending on different teaching periods and will be advertised on our website.
Please refer to the Academic calendar that can be found on our website: Key Dates for more information on Orientation dates, enrolment deadlines and census date.

1.3. What do enrolment deadline and census date mean?
Enrolment deadline – The enrolment deadline is the last day to add or modify a unit using the Student Portal.
Census date – The census date for a teaching period is the last day to drop a subject without getting an academic penalty. It is the subject withdrawal deadline.

1.4. Can I enrol late?
We do not accept late enrolments.

1.5.How many subjects should I enrol in each formal term?
Full-time students should enrol in a full-time study load, consisting of a minimum of 48 credit points (8 subjects) per academic year, except for students enrolled in the Master of Marketing, which has a full-time study load of 6 units per academic year. Please refer to “How to plan your enrolment for each term”.

1.6. How do I update my unit enrolment?
You can only add, drop and swap subjects during the relevant enrolment dates for each Teaching Period via the Student Portal. Deadlines are different for adding and dropping subjects.
Please Note: The deadline to add or swap a subject is the Enrolment Deadline for the relevant Teaching Period. The deadline to drop a subject without academic penalty is the Census Date for the relevant Teaching Period.

1.7. What are prerequisites?
Prerequisites are subjects or conditions that must be fulfilled before attempting a higher level subject. You are not able to enrol in any subject without having satisfied the prescribed conditions and/ or prerequisite or co-requisite requirements.

1.8. Can I enrol into subjects when I do not meet the prerequisite/s?
You cannot enrol into a subject if you do not meet the prerequisite/s.
If you have any inquiry about prerequisite/s, please visit the Academic Office (Level 1, Bay 3) for further information.

1.9. Can I enrol into a subject that is currently full?
You cannot enrol into a subject that is full. Class limits are set for a variety of reasons, including OHS regulations, allocated resources/equipment and better individual attention.

1.10. Can I overload?
The institution does not encourage students to overload their studies, as overloading may have a negative impact on your academic performance.
Please contact Academic Office (Level 1, Bay 3) to check your eligibility for overload application.

Recognition of Prior Learning (RPL)

2.1. I want to apply for Recognition of Prior Learning (RPL) / credit transfer/exemptions, what do I do?
For potential students, to apply for Recognition of Prior Learning (RPL) /credit transfers for a program, please complete the Application for Recognition of Prior Learning (RPL) Form and email it together with your supporting documentation to application@imc.edu.au.

For current students, to apply for Recognition of Prior Learning (RPL) /credit transfers for a program, please complete the Application for Recognition of Prior Learning (RPL) Form and email it together with your supporting documentation to rpl@imc.edu.au.

It is important to detail what IMC unit code you believe you might receive credit transfer for. Provide the name and code of the unit from your previous institution. Please refer to the Recognition of Prior Learning Policy for more information.

2.2. Can I have my Recognition of Prior Learning (RPL) / credit transfer/exemptions removed?
You can apply to have your transferred credits removed by the census date in every term as long as the unit has not been used as prerequisites or co-requisites for any other enrolled subjects. You will need to provide reasons for your request and if your request is approved, you cannot have the subjects reinstated under any circumstances.
Please email (including your student ID number) to rpl@imc.edu.au or visit our Academic Office to find more information.

Withdraw or Leave of Absence

3.1. Can I apply for withdrawal after census date?
Students can apply for withdrawal from their studies before or after the census date. Please be aware that withdrawal post-census may incur an academic penalty and/or financial penalty.

If you would like to withdraw units before the census date, please refer to Question 1.7 related to drop unit. If you would like to withdraw units after the census date, please complete the Application for Withdrawal of Course/Units Form and send it to Academic Office (as@imc.edu.au). Academic and financial penalty may occur due to post-census-date application.

If students would like to withdraw their course, you need to complete Application for Withdrawal of Course/Units Form and send it to Student Services (studentservices@imc.edu.au). An interview and counselling process will be arranged.

Please visit the Student Services Office or email to studentservices@imc.edu.au for further information.

3.2. I have already completed at least one term of study at IMC. How do I apply for a leave of absence?
Before the census date, you are allowed to apply for a leave of absence for compassionate reasons. You need to complete a Leave of Absence Form and send it with supporting documents to the Academic Office (as@imc.edu.au).
Please visit our Academic Office or email (including your student ID number) to as@imc.edu.au for further request.

Help with Moodle

4. If you experience any non-technical issues relating to your Moodle subject, address your concerns firstly to your lecturer or the Academic Office.
IT support deals with different types of technical issues.

If you encounter a technical issue (e.g. an error message displays) while using Moodle, here are some steps to that might help you solve the issue before calling/emailing IT support:

If you have time, try performing the action again at a later time.
Log out of Moodle, then log in and try again.
Change browsers and try again. See System Requirements for supported browsers.
Close down programs that may be slowing Moodle down and try again.
Restart, or shut down and reboot the computer and try again.
Check that your enrolment is correct in the Student Portal. If you have just changed your enrolment, allow at least 48 hrs to pass before trying to access Moodle subjects.
If you still cannot log onto Moodle or do not have access to your subjects, please contact the IT Office via itsupport@imc.edu.au.

Final Examinations

5.1. When does the final exam start and end?
The dates of each exam period are published on the Academic Calendar pages. It can be found via https://www.imc.edu.au/current-students/key-dates.

5.2. When is the exam timetable released?
The exam timetable is expected to be published on Moodle by the end of Week 6 in each term.

5.3. How long will each exam take?
Please refer to your unit outlines for each subject and final exam timetable to check the duration of your exam or contact your lecturers to find out more information.

5.4. Where can I check the room and seat number?
Please refer to the Final Exam Name List posted on the Announcement Board in Bay 3 on the exam date.

5.5. Where can I find sample papers/past papers?
Students can check the sample exam paper module in Moodle. Please note these are only samples and not every unit has a sample exam paper.

5.6. Are mobiles/smart devices or calculator allowed during the exam?
Mobiles and smart devices are not allowed during the exam.
Students are required to bring their own calculators during their examinations. Programmable calculators are not allowed during the examinations.
Please refer to the Examination Policy and Procedure via the Policy Register.

Final Results

6.1. What is the date that the final result are released?
The official results release date is listed on the Key Dates on IMC’s website https://www.imc.edu.au/current-students/key-dates. Please be aware that results cannot be released earlier than the published dates.

6.2. How do I view my final results?
Please check Moodle for an announcement regarding this information. Your results will be uploaded to the Student Portal on the result release date.
If you are unable to view your results or need assistance, please contact IT office via itsupport@imc.edu.au.

6.3. What do the different grades mean?
All results generally take the form of a mark between 0 and 100 which determines your final grade.

HD refers to High Distinction: An outstanding performance; mark range 85-100.
D refers to Distinction: A superior performance; mark range 75-84.
C refers to Credit: A good performance; mark range 65-74.
P refers to Pass: An acceptable level of performance; mark range 50-64.
PC refers to Pass Conceded: This grade was discontinued after Term 2 2015.
F refers to Fail: Unsatisfactory performance, below the minimum expected level; mark range 0-49.
FA refers to a Fail Absent: For a student with a current enrolment who did not attend the final examination for that unit.
FI refers to a Fail incomplete: For a student who does not complete an in-term assessment task that fulfils a unit learning outcome, but attends the final exam; even if the total mark in the unit is more than 50%.
FCC refers to Failed compulsory component: A student did not satisfactorily complete all required within-term assessment tasks.

6.4. What if I have further questions regarding my results and marks?
If you still have further inquiries, please contact as@imc.edu.au.
Please be aware that it could take some time before you receive a response during peak periods.

Appeal

7.1 I do not believe that my final result for a unit is correct. How do I apply to view my overall results and/or my final exam paper?
If you believe that an error has been made in respect to the calculation of your grade in your exam paper, please complete the Academic Appeal Application Form (DOCX 38.6KB) and submit it to the Academic Administration Office by the required date for each term.

7.2 What happens if I submit an Academic Appeal application?
If you have submitted an Appeal Application form, the Academic Office will process your application and reply to you via email.
If you are approved for a paper review, you need to have your Photo ID (passport, student ID or driver license) with you on that day. Each student has 3 minutes to have their paper/s reviewed.
Please note, this review is a check of marks being added up and no changes will be made for the marks being given for each question.
If you still have further inquiries, please contact the Academic Office via as@imc.edu.au.

Supplementary and Resit Examinations

8.1. What is a resit examination? Am I eligible to apply for a resit examination?
Please refer to the unit outline Resit Assessment Task part for the eligibility to apply for a resit exam. An email will be sent to your IMC registered email address together with the Resit Application Form. Please check your IMC registered email after 5pm on the final exam result released date for each term.

8.2. What is a supplementary examination? Am I eligible to apply for a supplementary examination?
Please refer to the questions 10.5 and 10.6 regarding Special Consideration under General Information.

8.3. When will the resit/supplementary examinations be held?
Generally, supplementary and resit exams will be held in the 2nd week following the final exam result release date for each term. Please keep monitoring Moodle Announcements.

8.4. When will the resit/supplementary examination timetable be available?
The supplementary/resit timetable will be available on Moodle approximately 4 working days after the final exam result release date for each term.

Graduation

9.1. How can I obtain my academic transcript?
If you need an official academic transcript, please send your request to myrecords@imc.edu.au.
You will need to include your full name and student number in the email and it may take 2-3 working day to get your academic transcript ready to be collected from the receptionist.

9.2. How can I obtain my completion letter?
Normally, it will take 7 working days from your result release date to get your completion letter ready for collection. You will be notified about the collection time and location via email.

General Information

10.1. Where can I get advice about unit enrolments or change of subjects?
For enrolment changes and course advice, please visit the Academic Office on Level 1, Bay 3 or email as@imc.edu.au.

10.2. When should I start attending my classes?
Please refer to the ‘Class commence / Teaching period’ on the Class Timetable or Key dates in web page: https://www.imc.edu.au//study/information-for-students/key-dates/

10.3. Where can I find the class timetable?
You can download the latest class timetable from Announcements on Moodle. If you cannot find it, please try to search the keywords ‘class timetable’.

10.4. Can I borrow a calculator from school?
You are required to take your own calculator during the teaching and examination periods. However, if you have forgotten to bring a calculator, you may enquire Student Services Office to see whether there’s an extra one.

10.5. What should I do if I am sick and cannot get an assignment or exam done on time? Can I apply for special consideration?
If you believe that you may fail to submit your assignment on time, you need to apply for Special Consideration in advance. If you failed to attend an examination due to adverse effect by sickness, you can request Special Consideration within 5 working days from the examination date. Please refer to the relevant information in your Unit Outline and Examination Policy and Procedure.

10.6. How do I apply for special consideration?
You need to finish the Application for Special Consideration Form including IMC’s medical certificate signed by your GP or relevant evidence. The application of Special Consideration should be lodged to Academic Office via email to as@imc.edu.au for the approval of a supplementary examination. The application regarding midterm exam or assignments late submission should be lodged to your lecturers.
Please note that you must obtain and attach Third Party documentation before submitting the application. Failure to do so may result in the application being rejected.
For more information, please visit the Academic Office (Level 1, Bay 3) or contact us via as@imc.edu.au.

10.7. How can I schedule a consultation with my lecturer?
Please refer to the Consultation Times on your Unit Outlines and make an appointment with your lecturer in advance via email.

10.8. Where can I get English language and study skills help?
We have an English Language and Academic Skills Coordinator on site to assist all students. You can visit our coordinator in the Academic Office or go to the library website for booking via http://library.imc.edu.au/
Please visit our library website to find more information about available student support.

10.9. Where can I get help if I experience difficulties in my study or want to improve my grades?
For students who are struggling, or want to get ahead and improve their grades, we offer academic business tutoring (one-to-one consultation) outside of class hours with our knowledgeable duty tutor.
Please refers to http://library.imc.edu.au/Services/business-tutoring to find more information.

10.10. Where do I get a library card?
Your student card can be used to borrow books for IMC library.
Also, both business school and law school students are able to apply for a University of Sydney Community Borrower Library Card to borrow books from the University of Sydney.
Please visit the IMC Library on Level 1, Bay 3, or email us via library@top.edu.au for more application information.

10.11. When are the breaks and/or public holidays?
Please refer to the student calendar that can be found on web page: https://www.imc.edu.au/current-students/key-dates for more information on study vacations and public holidays.

10.12 Where can I download forms that I need?
The forms you may need can be found on web page via https://www.imc.edu.au/current-students/student-forms

10.13 What is the Academic Integrity Module (AIM)?
This module introduces the basics of ethical academic practice, and IMC’s values and expectations of correct academic conduct.
The AIM badge:
Once you have successfully completed the AIM, you will be awarded a digital badge. You will retain your AIM badge for the duration of your studies at IMC. The AIM badge is displayed on your Moodle profile page, as well as in the user list within your course Moodle sites, allowing course coordinators to check for badge completion. The badge can be used to demonstrate that you have completed the AIM in any current or future courses at IMC.

7 weeks Non-Award Study

Where and how can I get my academic transcript?

Email myrecords@imc.edu.au, it usually takes 2-3 working days to prepare your academic transcript after you request it. You will be notified you as soon as it is ready.

Does this program have an email for enquiries?
Yes, email recruitment@imc.edu.au.

Am I eligible to apply for Non Award Study with a promotion price in Oct 2021?
Please refer to the full Terms and Conditions.

CareerFit

What is the duration of each round of the CareerFit program?
1 week (5 days), 9:30 am-4: 30 pm, Monday-Friday, with a lunch break in the middle of the day.

What can I learn from CareerFit?
CareerFit is a training program in which students learn effective work-ready skills; such as business commutation skills, time management skills, networking skills, shadowing experience and other effective work relevant soft skills.

Will I receive a certificate?
Yes. A certificate of participation will be issued at the end of the program.

How can I join the CareerFit program?
Email careerfit@imc.edu.au, you will receive an application checklist and also more information about the program.

Career Prep Workshops

Am I eligible to join the career prep workshops?
Yes, the workshops are FREE to all IMC students, including Non-Award students, business students, and law students.

Do I need to prepare anything before going?
You can bring a laptop or notebook to write some points down.

I would like the presenter to help me polish my resume after the workshop, do you have their contact details?
The resume polish workshop is specially designed for students to improve their resume and students are encouraged to bring their resume. For more details check the workshops schedule: https://www.top.edu.au/career-edge/workshops

How can I register for the workshops?
Email workshop@imc.edu.au, with your name and student ID, and your enquiry.

Work placements

When do I find out when work placement opportunities are released?
Work placement reminder will be sent via IMC’s Moodle, IMC email, IMC’s official WeChat group, IMC official WeChat account and also posters displayed on the CareerEdge Notice Board, nearby to the Bay 16 café.

I am new and I am too nervous to start work experience at companies around Sydney, but I really want to participate. Will companies offer training?
Yes, training is usually conducted in the first couple of days.

Does this program have an email for enquiries?
Yes: workexperience@imc.edu.au.

1. Where are my classes located?

Sydney:
Student classes are located in all 3 buildings on Campus.
Please make sure you read your timetable.

Bay 3, Level 1: Rooms 1 – 11
Yarrabingin House/Building 3, Level 3: 3.01, 3.02, 3.03
Bio-Medical Building: G05 & Moot Court

Perth:
Student classes are located in both buildings on Campus.
Please make sure you read your timetable.

Highgate Campus
Lot 131, 131 Harold St, Highgate, WA 6003

Victoria Park Campus
350-354 Albany Highway, Victoria Park, WA 6100

Hobart
Lower Ground Floor 188 Collins Street

2. Where can I pick up my Student ID Card and what do I need it for?
All student ID cards can be picked up from the Reception Desk in the Biomedical Building. If you require a new student ID you must visit the Reception Desk between Monday – Friday from 9 am – 5 pm. All students will need their Student ID cards for exams and you can also charge printing credit online to your student card.

3. Where do I go if I have lost something at IMC?
Student Services manage lost property. If you are looking for a lost item, please come and see the Student Services office located in Bay 3. Please also contact Student Services if you have found lost property.

4. Are there any common areas for students to use?
The student kitchen and dining area is in Building 3, and is equipped with microwaves, boiling/chilled water taps, sofas, tables and vending machines. As this area is also used by staff it is expected that students clean up after themselves. There is also a common area located in the Biomedical building.

5. What facilities are available on Campus for students?
There are currently 5 cafes on Campus. Bay 16 Café offers coffee, drinks and Chinese food for lunch, there is also Sette located in the Channel 7 building, Charlotte’s Little Sister is located in the Biomedical building, and Funky Chino is located in the Innovation Centre.
There are three vending machines students can use. One is located in the kitchen on level 1 Bay 16, one is located on the ground floor of Bay 16, near the stairs and the other is located in the Biomedical Building’s common room.
To withdraw cash, an ATM is located in the Channel 7 building and Bay 8.

6.Can I apply for an Opal Concession Card?
If you are a Full-time domestic student and you are enrolled in at least 3 units per semester you can apply for an Opal Concession card. Application forms are available through the Student Services Office, located in Bay 3. Unfortunately, this does not apply to International students.

7. Are there any Scholarships that are available and how do I apply for them?
IMC offers a wide range of scholarships and awards each year to both domestic and international students. For a full list of current available scholarships please visit our website. If you would like to apply for a scholarship from IMC, please download the application form via the website and return your completed form to admission@imc.edu.au

8. Is there any Academic English Support available at IMC?
FREE Academic English support is available to all IMC students.
Further information is available on our website: http://library.imc.edu.au/Services/academic-english-support and you can also book in a private one-on-one consultation via the website https://www.imc.edu.au//library/

9. How many hours can I work as an International student?
For international students, it is very important to know your visa conditions. All international students must maintain a full-time study load (4 units/semester) and are able to work up to 40 hours/fortnight during a semester. Please be advised this does not include the semester break. Always remember you need to protect your rights. If there are any problems, you can always come and see Student Services at any time for support.

10. What happens if I fail some units and I become an ‘at risk student’?
IMC conducts early intervention strategies for students at risk. Students with a low attendance rate, who are not performing adequately in assessments and fail 50% of enrolled units will be considered at risk. Your school will contact you, and ask you to attend an individual interview with a staff member. An early intervention strategy is not a punishment, we hope we can identify any problems and help students to improve.

11. Where do I go if I have a complaint?
If you have an academic complaint, such as an issue with an assignment or a final exam mark, you will need to raise this academic appeal to the Academic office. You can contact them via as@imc.edu.au If you have a complaint regarding a personal matter such as you believe you have been treated unfairly, you can come and see Student Services and we can guide you in regards to the next steps you can take you can also send an email to complaints@imc.edu.au We recognize the rights of all students, and you have the right to report any problem or concern you have.

12. What do I do if I’m not feeling well and can’t attend a class?
Student Services strives to provide you with a safe, healthy, and friendly environment. If you feel unwell prior to arriving on campus, you are required to attend a medical practice close to your home. If you become unwell whilst on campus, the closest medical centre is located in Redfern. A first aid kit is also available in each building on campus.

13. Who can I talk to if I have a personal issue?
It is important for you to know that you are not alone in dealing with the pressures you may face as part of your studies. All members of the IMC team are willing to offer guidance and support if required. Our Student Services department has an open-door policy and are willing to talk to you about any matters you may be facing. We can also provide you with external resources and information on different ways that you can get the right kind of help for your situation.

15. What is a Student Satisfaction Survey?
At the end of each semester, we will ask every student to take a survey regarding their teachers, tutors, and units they have enrolled in. This is a confidential survey. This is an opportunity for students to voice their opinions regarding any issues that they feel need to be addressed during the semester.

All students are able to have individual consultations with Student Services where you can talk to us about any challenges or difficulties you are currently faced with. If you don’t want to speak to School staff, you can always see a student representative. As students, they understand other students and will reflect issues to IMC.

16. What information is in the Student Handbook and where can I access it?
At IMC, we aim to prepare our students to be ready for the academic year from the moment they are settled into their classes. IMC’s Student Handbook covers several important subjects from student rights, safety, and wellbeing to a neighbourhood area guide. The student handbook can be downloaded directly from our website https://www.imc.edu.au/current-students/student-handbook or you can request a copy from the Student Services Office.

17. What social activities are available to students?
Student Services offer current and alumni students a wide range of events and social activities to enhance their student experiences. These include several cultural events and social activities throughout the year which include Australian history and heritage excursions.

Information on social activities are displayed around campus and are sent to students via news announcements. Field trips and guided tours take place every semester and are usually run during the study break to allow students a chance to attend. If you would like to go somewhere in particular, please come and see Student Services.

1.Work restrictions for student visa holders
Please check the latest announcement via the Department of Home Affairs.

2. Can I make an appeal to find employment due to my circumstances?
Any applications (including all appeals, such as application of Leave of Absence) based on a working reason will not be accepted. The main purpose of a student visa is to study full-time. Overseas students must complete their studies within the CoE period.

3. Will I receive any support in finding employment or in relation to visa issues?
For any visa-related issues, you need to contact your agent directly. IMC can not provide any support to help overseas students find a full-time job and we cannot answer any questions regarding visa issues.

4. Does this temporary relaxation apply to all visas?
This temporary relaxation only applies to student visas. It is the responsibility of overseas students to maintain their visa conditions. If you need more information regarding your visa end date, please contact your agent directly.

5. Student Working Rights in Australia
Please note that the working rights of student visa holders are protected and enforced by the Fair Work Ombudsman under Australian workplace rights.

Any student who is unsure of their pay and entitlements or believes they have been underpaid while working in Australia can contact the Fair Work Ombudsman, free of charge, for information and assistance recovering unpaid entitlements.

The Fair Work Ombudsman’s Fair Work Infoline on 13 13 94 has a translation and interpreter service available, and their website at www.fairwork.gov.au has professionally translated material as well as a translator plug-in.